Drive-In Self Storage

6201 Fremont Rd, East Syracuse, NY 13057
Current Customers: 315.656.4256

Facility Reviews Summary

[Star][Star][Star][Star][Star] 5 Stars - 16 Reviews
5 Stars - 16 Reviews
Poor service
Renee Bear
July 26, 2020
I recently started using this storage facility for an upcoming move. The spring on the door broke and it was two weeks before my move. I let the man in the office know. He took a key and said they would call me after it was fixed. Still having to empty a home partially, I called and talked with Thelma. I let her know that my door was broken. She had no idea and had not called a repairman. It has been over a week now since my door broke and I just went(Sunday). IT IS STILL NOT FIXED!!!! I have used other storage facilities in the area(the one near BJ's) and never had this problem. Theses guys are more pricey than the last storage facility I used and that one was heated. For $150 a month, it's not worth it. Furthermore, there is no way to contact anyone to complain besides the reviews. So, I guess I have to complain here.
Reply from Manager on July 27, 2020
Good morning Ms Bear, First, I want to apologize once again for the inconvenience that the broken spring has created for you. It was to be repaired on Friday as I had communicated but the tech was delayed on the large job that he has been working on out of town. He has verified that he will have your broken spring repaired tomorrow. If that is not acceptable, I can transfer you to a unit that is just several doors down from where your existing unit is to eliminate any further inconvenience. Please let me know what you prefer. Again, I apologize for the inconvenience, the COVID situation has put everything in a somewhat difficult situation when it comes to things like this because of businesses still trying to get caught up and being short staffed.
Ed Smith
December 1, 2018
Would definitely recommend and we'll be back
Amazing Management Staff and Facility
Amy Fulks
February 9, 2018
Have you ever had one of those days where everything you are trying to accomplish seems to blow up in your face? Then amazingly you speak to the right person and they answer all of your questions THE first time? Thelma did an amazing job when I called to do some research and get Uhaul prices. She had such a patient manner and never once tried to cut me short or hurry me off the phone. I will return to this facility for every supply purchase and Uhaul rental I need in the future!
This is the place to go for your storage and moving needs !
October 12, 2017
The staff are personal, friendly and very professional. They will listen to you and work to fulfill your needs. This storage facility is maintained and monitored to the highest level. The DRIVE-IN SELF STORAGE facility is a one stop shop, indoor and outdoor storage, clean and well maintained moving vehicles and trailers, all the accessories needed for packing is here. I personally am using this facility for storage for some years. I have also used and have directed my friends to use their U-Haul vehicles, can't say enough good things about this group and their support.
Excellent secure clean storage
Mary K. Maroney
October 2, 2017
We stored our motor home at Drive-In Self-Storage over the past year. This facility is by far the best in the area. The property is very clean, neat and well-maintained, as well as very secure and well-lit at night. We highly recommend this facility for all your storage needs.
Yes. Very clean, easy to get to & Thelma is great at what she does.
Ken Bodley
September 21, 2017
Thelma, very friendly, knowledgeble and willing to help any potential or existing customer. I would definitely recommend drive-In Self Storage to anyone looking for storage space.
September 8, 2017
Maureen OConnor
April 21, 2017
I want to express my appreciation for the help Thelma offered me while arranging a trailer rental yesterday, April 20, 2017. Her warmth, her willingness to answer all of my questions, her assurance of the services your company offers, all put my mind at ease. Thelma walked me through every step with patience and kindness. It was necessary to call me several times including this morning, and again her manner put me at ease. No matter the product, what remains in a customer's memory is the encounter with the person who helped them. You are more than lucky to have someone like Thelma as your "calling Card." Thank you. Maureen OConnor
Kent Reilly
April 10, 2017
Outstanding service and professionalism!!!
Tracy Tangoren
November 11, 2016
I have had multiple units at Drive-In Self Storage since 2008 -- The manager of last 5 years Thelma, as well as the manager before her, Alice -- and their staff are friendly, professional, efficient and service oriented. The facility is secure and very well maintained. We first moved our belongings there after a house fire -- and I will never forget the kindness and concern show to us at that difficult time. I have referred others to Drive-In -- and everyone says the same -- a great well-managed facility!
Clean and nice but rules stink!
Mamie Sutfin
February 3, 2016
I rented a unit as did a friend rent a second unit. The problem is I was required to buy an expensive lock from the place -Drive-In Self Storage. My friend also had to purchase an expensive lock. I observed that many of the units had their own locks. I asked why they used their own locks but they said it was a new policy. My friend had rented from them almost three years. I also was required to purchase liability insurance which was substantial. I also prepaid in advance over 25 days and no rebate was offered. So the people/company are getting my extra hard earned money without providing me a service.
Mary P. Mehlek
November 28, 2015
We have been customers for 10 years and have always found the staff to be friendly and helpful. The units are clean, well maintained, and accessible irrespective of the season. Another plus is that the facility is under 24 hr. cctv surveillance. I would recommend Drive-In Self storage without reservation.
best stoarage facility that ive had the honor to use and to meet THELMA
November 24, 2015
best storage yard that i have ever used every thing was safe and secure 24/7 24hrs a day and night. the staff was very helpful to me in every way she could im a dissabled vet who was forced to move all of my belongs by myself no help from vetren`s at all they refused but if wasn`t for THELMA LAMBERT! helping me out i w0uld not have been able to store my belongings she is what makes drive-in in self storade run like it does along with all the help she has i will use this storage facility againit is being belonging to the family at lest that is the way i felt being adissabled vet 100 %made to move every thing by myself have five crushed vertabray`s and a few more thelma was was a life saver in all of this i give drive-in self storge in my book id give THELMA a big gold star for just helping out a disabled vet and how gracious she was me and thats one thing this vet will never forget and a thank you and ill pass the word one
By far the best costumer service and greatly appreciated!
November 19, 2015
During a difficult time of transition the team at Drive-in self storage were incredibly supportive and their kindness was much needed. THANK YOU SO VERY MUCH!
Great place! Safe, clean and such helpful staff!
November 17, 2015
Can't recommend this place enough - if you need a place to store your belongings this is the best place.
Great Service and Family Friendly.
Jay and Mike
October 29, 2015
Great Service and support, very accommodating service. Everything from plowing away the snow and individual help with any needs.
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