Frequently Asked Questions

Where is your facility located?

Drive-In Self Storage is located at 6201 Fremont Road in East Syracuse, New York 13057. We’re just across the street from Whistlestop Florist, near CSX train yard and East Syracuse-Minoa Central High School, making us a convenient solution for members of the Syracuse, East Syracuse, Eastwood, DeWitt, Minoa, Kirkville, Fayetteville, Manlius, Syracuse, Lyncourt, and Mattydale communities.

When is your office open?

For your convenience, we provide office hours six days a week. Our team is here Monday through Friday from 9 a.m. to 5 p.m. and Saturday from 9 a.m. to 3 p.m.

When are your access hours?

If you rent one of our standard storage units, you’ll enjoy extended access hours from 6 a.m. to 9 p.m. every day of the week. Are you a commercial customer or vehicle owner? We provide 24-hour access for these types of tenants.

How easy is it to access my unit?

Because all of our units are located on the ground floor, we can provide drive-up access to any space. This feature will allow you to drive your car or moving truck around the property and right up to your rental for easy moving. Our driveways are fully paved, we provide free pallets, and we even clear off snow from the doors in the winter!

Who is allowed into the storage facility?

Access to the facility is controlled by an electronic gate system. Only our tenants and staff members have a security code, which allows them to enter and exit through the electronic gate. The code allows our staff to see who is entering and exiting the facility through a computer screen in the office, resulting in a more secure environment for our tenants. 

What size units do you have?

Our unit sizes range from 5’x5’ to 10’x30’ for our regular spaces. We also provide larger units with double doors for access from both sides of the space. These units range from 10’x20’ to 10’x30’.

How do I select the right unit size for me?

We offer more than eight different sizes at our location. Choosing the right size storage unit for your needs is easy with our storage calculator right here on this website. You can also give our team a call for extra assistance!

Do you have video cameras?

Yes, we do! Our property has 22 digital video cameras spread around the facility. Cameras are focused at the gate on entry and exit, the office, and aisles around the property. These cameras record activity 24 hours a day, 365 days a year.

How close do I need to be to rent? How often will I be at the facility?

We believe that the only time that driving distance should matter is if you intend to visit your storage unit several times a week. Otherwise, most people who store their items only visit periodically and usually don’t mind a short drive to the facility.

Is renting a storage unit a lengthy process?

Nope! The entire process is efficient and generally takes 15 to 20 minutes. Our friendly staff will lead you through the process from the minute you decide to rent until you decide upon your gate code. We’ll even go with you to our gate keypad to show you how it works and make sure it works correctly.

Where can I rent a moving truck?

Right here on our property! Not only are we an authorized U-haul dealer, but we’re a top 100 national award winning U-Haul dealer. You can guarantee that you’ll receive great customer service from our team as you reserve the truck you need for your move. We even sell a variety of packing supplies in our office. Call our team today to learn more!

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